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Remote Banking in the Digital Age: Transforming Customer Experience, Security and Financial Inclusion

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Author Affiliations

  • 1Rani Channamma University, Belagavi, PG Centre, Jamkhandi, Bagalkot District, Karnataka, India
  • 2Rani Channamma University, Belagavi, PG Centre, Jamkhandi, Bagalkot District, Karnataka, India

Int. Res. J. Social Sci., Volume 13, Issue (4), Pages 1-7, October,14 (2024)

Abstract

The Indian banking system serves as the cornerstone of the nation's financial framework, playing a vital role in driving economic progress. By mobilizing and allocating capital, it fuels investment and promotes stability, laying the foundation for sustainable growth. Through initiatives of digital banking systems the banking customers are utilizing its immense services and facilities. The major focus of this study was to understand the role of remote banking, investigating the experience of customers with remote banking services, security measures taken by remote banking service providers. The study also strived to check out the role of remote banking services in bringing inclusive growth. A total of 82 respondents have been selected for the study on random sampling basis. A structured online survey questionnaire has been prepared to gather qualitative inputs from the respondents.

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