International Science Community Association Research Journal of Recent Sciences 2277 - 2502 5 5 2016 May 2 The Impact of Quality of Hospital Services on Patient’s Satisfaction in Selected Hospitals of Punjab, India 24 28 EN E.T. Egoro 1 Department of Medical Laboratory Science (Chemical Pathology Option), Faculty of Basic Medical Sciences, College of Health Sciences, Niger Delta University, Wilberforce Island, P.M.B. 071, Bayelsa State, Nigeria S.O. Richard 2 Department of Medical Laboratory Science (Chemical Pathology Option), Federal Medical Centre, Yenagoa, Bayelsa State, Nigeria E.U. Lawani 3 Department of Medical Laboratory Science (Medical Microbiology/Parasitology Option), Faculty of Basic Medical Sciences, College of Health Sciences, Niger Delta University, Wilberforce Island, P.M.B. 071, Bayelsa State, Nigeria Dharkar Ninad 1 S.P.M. Science and Gilani Arts Commerce College Ghatanji Dist Yavatmal, 445301, India Kadhim F. Al Sultani 1 College of Materials Eng., Department of Material Engineering, Babylon University, Iraq Ahmed O. Al Roubaiy 2 College of Materials Eng., Department of Material Engineering, Babylon University, Iraq A.A. Duaa 3 College of Materials Eng., Department of Material Engineering, Babylon University, Iraq Md. Riyaz Khan 1 Entomology Division, Department of Zoology, University college of Science, Osmania University, Hyderabad, Telangana, India G. Maruthi Ram 2 Entomology Division, Department of Zoology, University college of Science, Osmania University, Hyderabad, Telangana, India Bhartendra Sharma 1 Amity College of Nursing, Amity University, Gurgaon, Haryana, India Triza Jiwan 2 Kular College of Nursing, Ludhiana, Punjab, India > Research Paper 2016 1 13 2016 May 2 In today’s competitive era in health sectors, the patient’s satisfaction is the major issue for health care providers. Now a day, so many new hospitals are upcoming to compete with other hospitals. Therefore, in hospitals the patient’s satisfaction is the best indicator of overall quality of services. The study was carried out to assess the impact of quality of health services of hospitals on patient’s satisfaction. A descriptive research design with cross sectional survey approach was used to collect data from 50 patients at Guru Teg Bahadur Hospital, Ludhiana, Punjab in august 2015, and using convenient sampling method. Data were collected by using SERVQUAL scale and modified patient’s satisfaction scale. Findings revealed that the quality of hospital services provided to the patients has a positive impact on patient’s satisfaction. The better the quality of health care services in the hospitals the more the patients get satisfied. The paper presents the importance of measuring patient’s satisfaction in planning health care policies. Copyright@ International Science Community Association