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A Cross Sectional study to assess the patient satisfaction levels of the service being provided by a tertiary level care hospital of a metropolitan city of central India

Author Affiliations

  • 1Institute of Management Studies, DAVV Indore, INDIA
  • 2School of Commerce, DAVV Indore, INDI
  • 3Department of Community Medicine, M.G.M Medical Col lege Indore, INDIA

Res. J. Management Sci., Volume 5, Issue (1), Pages 1-4, January,6 (2016)


The concept of patient satisfaction is dynamic. Patient satisfaction is one of the established methods to measure success of the services being provided in the health facilities. Now a days more emphasis has been given on patient satisfaction as this is an important consideration for the assessment of the hospital services. The present study was conducted to measure the patient satisfaction with health care facilities in OPD (Outpatient Department) of a tertiary care hospital of a metropolitan city of central India. The specific aims and objectives of the study were to study satisfaction of the patients admitted in tertiary care private hospital regarding a) patient care provided in the hospital, b) behaviour of medical, nursing and supportive staff, c) availability of necessary services and amenities in the hospital. A hospital based cross sectional study was carried out in a tertiary level care private hospital, Indore in using pre designed pretested semi structured questionnaire. The data was analyzed by using SPSS ver 20. Logistic regression model revealed that the dominant factors of patient satisfaction were accessibility to health facility (OR=6.3), physician care (OR=4.1), management (OR=2.7) and physical environment (OR=1.1) Patient satisfaction is simple yet cost effective way for evaluation of hospital services. Continuous supervision of patient satisfaction levels should be done to deduct methods to improve hospital services.


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