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Study of Effective Factors on the Type of the Actors' Encounter while Planning to Sue: Case study of Tehran Milad Hospital Complaints Unit

Author Affiliations

  • 1Dept. of Sociology, Allaneh Tabatabaei University, Tehran, IRAN
  • 2 Shahid Beheshti University, Tehran, IRAN

Res. J. Recent Sci., Volume 3, Issue (12), Pages 42-47, December,2 (2014)


Complaints are now considered as an essential part of the health care system to improve health standards. Client satisfaction is evaluated in the world's most prestigious centers. Our aim in this research is to observe the type of encounter of costumers to Milad Hospital complaints unit and to study its relation to age, sex, and social class, awareness of patient's right charter and cause of visit variables. This is considered as a quantitative, applied and transverse study. The research method and data collection techniques of observation are systematic and structured. Statistical population is the whole clients to complaint unit of Milad Hospital. 400 persons were observed out of random sampling in 2012. The research results indicate that there is a significant relation between type of encounter and all independent variables. Logistic Regression shows that social class, awareness of patient's rights, and cause of visit can explain 0.69 variation of dependent variable. In addition, social class is the most powerful predictor in this research. The results can be carefully generalized to large populations.


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