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Communication and analytical skills of staff in University Library Service

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Author Affiliations

  • 1Federal University of Health Sciences, Otukpo, Benue State, Nigeria
  • 2Federal University of Health Sciences, Otukpo, Benue State, Nigeria

Res. J. Library Sci., Volume 11, Issue (2), Pages 1-8, July,21 (2023)

Abstract

Libraries are developed to satisfy the information needs of users within a given setting. The staff of university libraries are trained to provide the necessary information resources to meet the information demands of its users in the academic context, thereby facilitating the accomplishment of the library's triple mission of teaching, learning, and research. This research was carried out to examine how staff communication such as correspondence, job instructions, notices, memos, letters, and analytical skills in terms of assessing information contents enhance service delivery in Federal university libraries in South-South, Nigeria. The study made use of two research questions and hypotheses. Ex-post facto was adopted as research design. The population of the study consisted 271 respondents (68 professionals and 203 para-professional librarians) in federal universities in Uyo, Calabar and Benin. Total sampling technique was used to sample 271 respondents. The researcher developed an instrument entitled “Communication and Analytical Skills Questionnaire (CASQ)” for data collection. The researcher with the help of research assistants administered copies of the questionnaire to respondents in the selected universities. Method of data analysis was mean and standard deviation to answer research questions and independent t-Test to test hypotheses at 0.05 level of significance. The result revealed that analytical and communication skills of staff significantly influence service delivery in federal universities in South-South Nigeria. It was recommended among others that staff of university libraries should possess the relevant skill of communication as they make use of language, images, sound, and new technologies to enhance effective service delivery.

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